FAQ

does your VPN have the ability to access Iranian websites?

Yes, our VPN service enables access to Iranian websites, including all banking services such as mobile banking and internet banking, government websites, and movie streaming sites. Simply proceed to purchase through the following link:

https://surftunnels.com/shop/

Does your VPN affect internet speed?

We try to maintain the speed of the Internet while using VPN. However, internet speeds may slow down a little at some point.

Do you save logs?

We adhere to the non-log storage policy. We strive to protect users’ privacy and security and do not record any information

Do you have support for untraceable payments?

Yes, we provide support for untraceable payments such as cryptocurrencies (such as Bitcoin)

Is the connection to your VPN servers stable?

Yes, we strive to provide stable and reliable connections to VPN servers so that you can use our services without interruption.

Is your VPN capable of connecting multiple devices at the same time?

Yes, you can install it on multiple devices and use them in a non-simultaneous way.

Is the user's personal information and privacy protected?

Yes, we take users’ privacy very seriously and retain your personal information and do not provide it to any person or organisation.

Do you have 24-hour technical support?

Yes, we have 24-hour technical support to help you in case of any problems or questions

What platforms can your VPN be used on?

Windows, macOS, iOS, and Android6

Are there any traffic restrictions on your VPN usage?

No, we do not impose traffic restrictions on the use of our VPN

Is it possible to change your IP using your VPN?

Yes, using our VPN, you can change your IP and remain anonymous online.

Is there a special mobile app for your VPN

Yes. By installing OpenVPN, you will be able to use VPN Surf Tunnels

Do you have a refund money policy

Yes. If you have less than 2 GB download in 24 hours and you are not satisfied، your money will be fully refunded.

جهت دانلود لطفا روی لینک زیر کلیک نمایید.

دانلود و آموزش استفاده

What to do to request a refund?

Just ask for a refund through your panel and register a ticket. Your account will be returned within 24 hours.

Do you have a Rial payment method?

Our company is not in Iran. You can buy a plan through Debit and PayPal and Tether

Do you have a test account?

No, we don’t have a test or one-week account. However, if within 24 hours and with a download volume of less than 200 MB, your payment will be fully refunded.

What to do to get into the bank?

First, register on the site and choose your plan (monthly, 3 months, or 6 months) Then you receive an email from Surf Tannelles to enter your panel that has configuration file information and user usage and password. By installing the OpenVPN app and uploading the configuration file and entering the user half and password your connection will be established.

Why can't I use my Saderat or Sepah bank account?

Some banking applications are notified of the active VPN by getting root access, so solving this problem requires installing a proxy . Send us a ticket through your panel to give you the proxy.

Which plan should I use to watch Filimo films?

You will have access to movie-viewing sites like Filimo and Namawa with each plan.

How do you contact your experts to solve the problem?

You can contact us via email at support[at]surftunnels.com. Additionally, you can get your questions answered in the shortest time possible by submitting a ticket or chatting with us online.

Do you have a solution for receiving bank SMS?

If you install one of the sms forwarder apps on the phone containing your Iran SIM card and enter the email address in the settings of these apps, you can have your received SMS on your email .

My SIM card is with me and outside of Iran. You have a solution to receive SMS banking?

درخواست شما با موفقیت ثبت گردید

کاربر گرامی، درخواست شما با موفقیت ارسال گردید و در انتظار بررسی قرار گرفت
اطلاعات ارسال شما توسط کارشناسان ما بررسی و نتیجه آن از طریق ایمیل به شما اطلاع رسانی خواهد شد

بررسی درخواست بین 2 تا 24 ساعت طول خواهد کشید. پیشاپیش از صبر و شکیبایی شما سپاس گذاریم

Dear Surftunnels customers, we kindly remind you that in order to be eligible for a money-back guarantee, please ensure that your traffic usage does not exceed 200 Megabyte. This usage threshold serves as an indicator that our VPN service has been utilized without any issues. Thank you for your understanding and cooperation