Terms and Conditions

Surftunnels VPN Service Policy

1. Introduction

1.1 Purpose

Surftunnels, a subsidiary of 16763502 Canada Inc., provides VPN services for secure and private internet access. This document outlines our terms of use, privacy policy, and user responsibilities.

1.2 Scope

This policy covers the aspects of user registration, data handling, acceptable use, and responsibilities when using Surftunnels VPN services.

2. User Registration and Account Management

2.1 Account Registration

Users must ensure that the registration information provided is accurate and complete.

2.2 Personal Information Collection

During registration, we may collect personal information, such as email addresses and billing details. Surftunnels is committed to protecting your privacy.

2.3 Account Security

You are responsible for all activities under your account. If you suspect unauthorized access, contact Surftunnels immediately.

2.4 Subscription Usage and Expiration

You must use your subscription within the designated time period. Once the subscription expires, Surftunnels is not responsible if you did not use it within the allotted time.

3. Privacy and Data Policy

3.1 No Logging Policy

Surftunnels does not store or log browsing history, traﬃc destination, data content, or DNS queries to ensure your privacy.

4. Refund and Cancellation Policy

4.1 Money-Back Guarantee

Dear valued Surftunnels customers,If you find that you are unable to access your desired website within 24 hours and have not consumed any traffic for downloading during this period, provided that the source website is not experiencing a technical issue, we assure you that you are eligible for a money-back guarantee.

5.Service Availability and Infrastructure Limitations

5.1 Service Availability

Surftunnels is committed to providing reliable, secure, and high-quality VPN services. However, due to the nature of internet infrastructure and third-party networks, uninterrupted service cannot be guaranteed at all times.

5.2 Infrastructure Limitations

Users acknowledge that temporary service disruptions, reduced performance, connection instability, or outages may occur as a result of circumstances beyond the reasonable control of Surftunnels. These circumstances may include, but are not limited to:

Internet infrastructure failures or instability;
Government-imposed internet restrictions or filtering;
Network congestion or routing issues;
Actions by internet service providers (ISPs);
Force majeure events or other technical conditions beyond Surftunnels’ control.

5.3 No Guaranteed Compensation

In the event that service interruptions or reduced performance are caused by the circumstances described above, Surftunnels cannot guarantee compensation, service extensions, account credits, or refunds. Each situation may be reviewed at Surftunnels’ sole discretion where appropriate.

5.4 Acceptance of Updated Terms

By purchasing, renewing, or continuing to use any Surftunnels subscription after these Terms and Conditions become effective, you acknowledge that you have read, understood, and agreed to these provisions.

5.5 Commitment to Service Quality

Despite external limitations, Surftunnels remains committed to maintaining service stability, continuously improving service quality, and resolving technical issues as promptly as reasonably possible.

6. Acceptable Use and Compliance

6.1 Lawful Use

The service is for lawful purposes only.

6.2 Prohibited Activities

No Unsolicited Content: Sending or transmitting unsolicited advertisements or content is prohibited.
Intellectual Property Rights: Obtain permission before using copyrighted or proprietary content.
Prohibited Content: Do not post, transmit, or distribute content that is illegal, hateful, threatening, or incites violence. Explicit depictions of minors are strictly forbidden.
Non-Inhibitory Conduct: Avoid conduct that restricts others from using the service.
IP Address Usage: Do not use, distribute, or compile lists of IP addresses associated with Surftunnels.

6.3 Service Misuse

Surftunnels reserves the right to take measures against misuse or abuse of the Services, including terminating accounts.

7. Modiﬁcations to the Policy

7.1 Ongoing Policy Evolution

Please note that this policy document is not the ﬁnal version and may be updated in the future. Surftunnels is committed to continually improving its services and policies to meet the evolving needs of our users and to remain compliant with legal and regulatory changes.

7.2 Staying Informed

We encourage our users to regularly review our policy document for any updates.

Signiﬁcant changes will be communicated to our users through appropriate channels, including email notiﬁcations and announcements on our service platform.

8. User Validation and Responsibilities

8.1 Identity Validation Requirements

To validate user identities and ensure that our users are real individuals, Surftunnels requires you to provide your national code and mobile number during registration. After purchasing a plan, we perform an identity validation using a third-party service named Shahkar. This online service confirms your identity, and we do not save any of your data related to this ID validation in our system.

8.2 Conﬁdentiality of Validation Information

You are responsible for maintaining the conﬁdentiality of your national code and mobile number. Do not share this information with others.

8.3 Accountability for Misuse

You are responsible for any violations or illicit activities conducted through the use of the IP address assigned to you by Surftunnels. This includes, but is not limited to, any form of online violence, unlawful activities, or breach of internet security protocols. It is imperative that you use Surftunnels services responsibly and in accordance with all applicable laws and regulations.

9. Contact and Support

9.1 Customer Support

Contact Surftunnels through support[at]surftunnels.com, admin[at]surftunnels.com, or online chat.