Terms and Conditions

SurfTunnels VPN Service Policy

1. Introduction


1.1 Purpose

SurfTunnels provides VPN services for secure and private internet access. This policy document details the terms of use, privacy policy, and user responsibilities for our services.

1.2 Scope

This policy covers the aspects of user registration, data handling, acceptable use, and responsibilities when using SurfTunnels VPN services.

2. User Registration and Account Management


 2.1 Account Registration

Users must ensure that the registration information provided is accurate and complete.

2.2 Personal Information Collection

During registration, we may collect personal information, such as email addresses and billing details. SurfTunnels is committed to protecting your privacy.

2.3 Account Security

You are responsible for all activities under your account. If you suspect unauthorized access, contact SurfTunnels immediately.

3. Privacy and Data Policy


3.1 No Logging Policy

SurfTunnels does not store or log browsing history, traffic destination, data content, or DNS queries to ensure your privacy.

4. Refund and Cancellation Policy


4.1 Cancellation

You may cancel your account within 24 hours of the initial purchase.

4.2 Money-Back Guarantee

To be eligible for a refund, ensure your traffic usage does not exceed 200 Megabyte with in this period. Request refunds via your user panel.

5. Acceptable Use and Compliance


5.1 Lawful Use

The service is for lawful purposes only.

5.2 Prohibited Activities

  •  No Unsolicited Content: Sending or transmitting unsolicited advertisements or content is prohibited. 
  • Intellectual Property Rights: Obtain permission before using copyrighted or proprietary content. 
  • Prohibited Content: Do not post, transmit, or distribute content that is illegal, hateful, threatening, or incites violence. Explicit depictions of minors are strictly forbidden. 
  • Non-Inhibitory Conduct: Avoid conduct that restricts others from using the service. 
  • IP Address Usage: Do not use, distribute, or compile lists of IP addresses associated with SurfTunnels.

5.3 Service Misuse

SurfTunnels reserves the right to take measures against misuse or abuse of the Services, including terminating accounts.

6. Modifications to the Policy


6.1 Ongoing Policy Evolution

Please note that this policy document is not the final version and may be updated in the future. SurfTunnels is committed to continually improving its services and policies to meet the evolving needs of our users and to remain compliant with legal and regulatory changes.

6.2 Staying Informed

We encourage our users to regularly review our policy document for any updates.

Significant changes will be communicated to our users through appropriate channels, including email notifications and announcements on our service platform.

7. User Validation and Responsibilities


7.1 Identity Validation Requirements

For the purpose of validating user identities, SurfTunnels requires you to provide your national code and mobile number during registration. This measure is essential to

7.2 Confidentiality of Validation Information

You are responsible for maintaining the confidentiality of your national code and mobile number. Do not share this information with others.

7.3 Accountability for Misuse

You are responsible for any violations or illicit activities conducted through the use of the IP address assigned to you by SurfTunnels. This includes, but is not limited to, any form of online violence, unlawful activities, or breach of internet security protocols. It is imperative that you use SurfTunnels’ services responsibly and in accordance with all applicable laws and regulations.

8. Contact and Support


8.1 Customer Support

Contact SurfTunnels through support[at]surftunnels.com, admin[at]surftunnels.com, or online chat.

درخواست شما با موفقیت ثبت گردید

کاربر گرامی، درخواست شما با موفقیت ارسال گردید و در انتظار بررسی قرار گرفت
اطلاعات ارسال شما توسط کارشناسان ما بررسی و نتیجه آن از طریق ایمیل به شما اطلاع رسانی خواهد شد

بررسی درخواست بین 2 تا 24 ساعت طول خواهد کشید. پیشاپیش از صبر و شکیبایی شما سپاس گذاریم

Dear Surftunnels customers, we kindly remind you that in order to be eligible for a money-back guarantee, please ensure that your traffic usage does not exceed 200 Megabyte. This usage threshold serves as an indicator that our VPN service has been utilized without any issues. Thank you for your understanding and cooperation