privacy policy
Surftunnels, a subsidiary of 16763502 Canada Inc., provides VPN services for secure and private internet access. At Surftunnels, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services. By accessing or using our website, you agree to the terms outlined in this Privacy Policy. Please read it carefully.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information Provided by You
- When you sign up for an account, complete transactions, or interact with our support team, we may collect information such as:
- Name
- Email address
- Billing information (e.g., credit/debit card details)
- Country
b. Cookies and Tracking Technologies
We use cookies to customize your experience, analyze website performance, and collect analytical data. You can manage your cookie preferences through your browser.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To operate and maintain our website and services
- To comply with legal obligations and prevent fraud
- To improve customer support and resolve issues
3. Sharing and Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:
With Service Providers
We may share your information with trusted third-party providers to facilitate certain services (e.g., payment providers like Stripe). These providers are bound by confidentiality agreements and only use your data to perform their respective tasks.
Legal Compliance
We may disclose information if required to do so by law or in response to valid legal requests (e.g., subpoenas or court orders).
4. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this policy. Upon termination of your account, we may retain certain information to comply with legal obligations, resolve disputes, or enforce agreements.
5. Security of Your Information
We implement industry-standard measures to secure your information and prevent unauthorized access, theft, or loss. These measures include encryption, secure payment gateways (e.g., Stripe), and regular system security checks. While we strive to protect your data, no system can guarantee 100% security.
6. Your Rights
As a user, you may have the right to:
- Access, update, or delete your personal data
- Opt out of marketing emails or tracking technologies (e.g., cookies)
- Request clarification on how your data is being used
7. International Users
If you access our services outside of the Base Country, please note that your data may be transferred to and processed in jurisdictions with different data protection laws. By using our platform, you consent to such transfers.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. If we make significant changes, we will notify you via email or through a notice on our website. Your continued use of our service implies acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: Support [at] surftunnels.com
This Privacy Policy is designed to comply with international privacy regulations such as GDPR (for users in the European Union) and the California Consumer Privacy Act (CCPA) for users in the United States.
10. Payment Processing
We use Paddle as our authorized reseller and merchant of record for payment processing. Paddle handles all customer transactions, including billing and tax compliance. When you make a purchase, your payment details are securely processed by Paddle in accordance with their Privacy Policy.
